• 30-Day Returns (from the date of purchase) for a full refund.
• For fulfillment mistakes and product issues, we will provide a Return label.
• Products must be in new condition and original packaging.
• Returns will be processed and refunds issued within 7 days (refunds can take 2-10 days to credit, depending on your financial institution).
• Unless otherwise stated in writing at the time of purchase, products do not come with a warranty outside of this Return Policy.

Return Address:

Cancel anytime before your order ships. Contact us at sales@buyhookandloop.com and please include your name and Order Number in the email.

Q: Do you take purchase orders?

A: Yes, we do. If you plan on sending a purchase order, email or fax us to let us know that you'd like to use a purchase order.

Q: Can I special order items not listed on your website?

A: Yes, we have a wholesale division that has access to thousands of products. Please contact us and let us know what you're looking for.

Q: Do you offer payment terms or invoicing?

A: Please contact us via email to discuss payment terms.

 

Q: Can we use our corporate account to ship?

A: Not at this time. Please contact us via email for more information.

Q: If I want to buy a large volume of Hook and Loop, can I get better pricing?

A: Absolutely, we founded our company in the wholesale trades and we would be happy to quote large volume orders very competitively – please contact us via email for more information.

Q: What is Hook and Loop?

A: Hook and Loop is 2 strips of narrow fabric fasteners. One side is the Loop, which is the soft fuzzy side, and the other side is the Hook, which is the hard, rough side. When the 2 strips are touched together, hundreds of Hooks engage with hundreds of Loops, and this forms a strong bond or fastener. When pulled apart, the nylon hook actually straightens out in order to release from the loop and once released the hook returns to its natural state in the shape of a hook.

Q: What is the ripping sound that I hear when I pull Hook and Loop apart?

A: The Hook and Loop ripping sound that you hear is the breaking of some of the Loops that are engaged with the Hooks – instead of straightening out each time, the Hooks will stay curled over and break the Loop instead -- but don't worry, you can engage and disengage our Hook and Loop over 5000 times before it will begin to lose its initial bond strength.

Q: How do I know the difference between the Hook side and the Loop side?

A: As mentioned above, the Hook side is the hard, rough or scratchy side (to be very technical!). If you look very closely at the Hook side you will see the hundreds of tiny Hooks attached to the nylon backing. The Loop side is the soft, fuzzy side.

Q: How strong is the Pressure Sensitive Adhesive backed Hook and Loop?

A: The PS Adhesive that we use is rubber based and will bond permanently to about 95% of the substrates that you want to attach to (See PSA Specification Page for details). The only substrates that we warn against using rubber based adhesive on are soft vinyls or fabrics. As a rule our adhesive works well on hard surfaces, not soft ones.

Q: How is Hook and Loop sold?

A: We sell our Hook and Loop Fastening Tape on rolls. For Sew On, our rolls are typically 50 Yards long. For PS Adhesive, our rolls are 25 Yards long. You can buy our product by the roll or by the case. Case size varies depending on width of the product as well as if you are buying Sew On or PSA. Check our size chart for more info.

Q: What colors do you offer?

A: Our standard in stock everyday colors are Black and White. 99% of our sales are in Black and White so we stock up on these heavily and can always ship out these colors within 1 Day of your order. We also offer a variety of other colors; however, these are only sold by case quantity and require a little more lead time.

Q: What if I need help determining the right product to use?

A: Email us anytime to speak to anyone in customer service. We have all the technical expertise to point you in the right direction and we are eager to help.